Gigrove

Privacy Policy

At Gigrove Ltd, (“Company”, “we”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our e-commerce store builder platform (“Service”). We comply with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data We Collect

1.1 Personal Data You Provide

  • Registration details: name, email, phone number, billing information
  • Account credentials: username, password
  • Store content: product details, images, customer data you upload

1.2 Automatically Collected Data

  • Device information: IP address, browser type, OS, device identifiers
  • Usage data: pages visited, clicks, interaction logs, error reports
  • Cookies and tracking technologies

1.3 Payment Information

Collected by our third-party payment processors; we do not store full payment card details.

2. How We Use Your Data

  • Provide, maintain, and improve the Service
  • Process transactions and billing
  • Communicate with you about your account, updates, and promotions
  • Analyze Service usage and performance
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

3. Data Sharing and Disclosure

3.1 Service Providers and Processors

We share personal data with trusted third parties under strict data processing agreements to help deliver the Service, including:

  • Payment gateways (e.g., Stripe, PayPal)
  • Cloud hosting providers (e.g., AWS, Google Cloud)
  • Analytics platforms (e.g., Google Analytics)
  • Customer support platforms

3.2 Legal Requirements

We may disclose data if required by law or to protect our rights and safety.

4. Your Data Rights (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal and contractual retention requirements)
  • Restrict processing of your data in certain circumstances
  • Data portability: receive your data in a machine-readable format
  • Object to processing based on legitimate interests or direct marketing

Requests can be submitted to: support@gigrove.com.

5. International Data Transfers

We may transfer your personal data outside the European Economic Area (EEA). We ensure that such transfers are protected by:

  • Adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding corporate rules or other appropriate safeguards

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When no longer needed, data is securely deleted or anonymized.

7. Security Measures

We implement appropriate technical and organizational measures including:

  • Data encryption (in transit and at rest)
  • Access controls and authentication
  • Regular security audits and vulnerability testing
  • Incident response protocols

8. Cookies and Tracking

Our Service uses cookies and similar technologies for:

  • Essential functionality
  • Analytics and performance measurement
  • Marketing and personalization

You can control cookies through your browser settings.

9. Children’s Privacy

Our Service is not directed for users under 18. You should not sign up to Gigrove if below 18 years old.

10. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via email or platform notifications. Continued use after changes means you accept the updates.

11. Contact Us

If you have questions or concerns about your privacy, contact:
Email: support@gigrove.com