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Thank you for choosing Gigrove Ltd. We strive to provide a high-quality service and customer satisfaction is important to us. Please read this Refund Policy carefully to understand when refunds may be issued and the process involved.
1. General Policy
- All subscription fees are billed in advance and are non-refundable unless explicitly stated otherwise in this policy.
- By subscribing to our Service, you acknowledge that you have read and accepted this Refund Policy.
2. Eligibility for Refunds
2.1 Free Trial Period
- If you signed up for a free trial, no charges will be made during the trial period.
- If you cancel before the trial ends, you will not be charged.
- No refunds apply since no payment is collected during the trial.
2.2 Service Issues and Downtime
- If you experience significant downtime or technical issues that impair your use of the Service, please contact support within 7 days of the incident.
- We may, at our sole discretion, issue partial or full refunds or service credits for the affected period.
2.3 Billing Errors
- If you believe you have been incorrectly charged, contact us within 14 days of the charge date.
- Verified billing errors will be refunded promptly.
2.4 Subscription Cancellations
- Subscription cancellations take effect at the end of the current billing cycle.
- No refunds will be issued for unused time after cancellation.
3. Non-Refundable Situations
Refunds will not be provided for:
- Change of mind or user dissatisfaction after using the Service
- Failure to use the Service during the billing period
- Issues arising from user error, including configuration or setup problems
- Charges for add-ons or third-party services integrated through the platform
- Force majeure events or circumstances beyond our control
4. Refund Request Procedure
To request a refund, please:
- Contact our Support Team at support@gigrove.com with:
- Your account details
- Reason for refund request
- Relevant supporting information (e.g., screenshots, error messages)
- We will review your request and respond within 5 business days.
- If approved, refunds will be issued via the original payment method within 7-10 business days.
5. Modifications to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page and communicated to active subscribers via email. Continued use of the Service after changes constitutes acceptance.
6. Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email: support@gigrove.com