ReginaGale

Our shipping rates are calculated directly from our shipping carriers based on the dimensions, weight, travel distance and value of each package. We have maintained the lowest possible prices of our products for our customers and continue to do so without subsidizing the cost of the shipping within our product pricing. Customers are responsible for published shipping costs based on the carrier and service they select. If you wish to be contacted with the cost of shipping before your payment is processed please leave a note in your order or let our customer service representatives know when placing your order. By Regina Gale must be notified of shipment errors within 30 days of receipt. At this time determination of how to correct the shipment will be made. By Regina Gale is not responsible for refunding the cost of shipping on any orders that are delayed for reasons outside of our control. We strive to have orders shipped within two business days from the date an order was placed. Occasionally additional processing time is needed. By Regina Gale cannot expedite shipping free of charge if a delay occurs. Please notify our sales representatives if you are in need of a product by a certain time. They can assist you in determining the best shipping option and if a same day order is needed. Liberty Natural and its shipping carriers are not responsible for theft, damage or missing contents that occur to any parcel after successful delivery to the correct address. LOST or STOLEN SHIPMENTS: If you’re not able to have your packages securely delivered, we recommend having your order shipped to your office, or store/post office for pick up. You can also schedule a UPS delivery for a time convenient for you or request a signature upon delivery for an additional $5.25