Welcome to Gigrove Ltd.
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.
(“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our software-as-a-service e-commerce store builder platform and all related services (collectively, the “Service”). By registering an account or using the Service, you agree to these Terms.
1. Subscription Model and Billing
1.1 Service Access
Our Service is offered on a subscription basis. Access to certain features depends on the subscription plan you select. Plans vary by features, limits on stores, bandwidth, storage, integrations, and support level.
1.2 Subscription Plans and Fees
- Subscription fees are billed on a recurring basis (monthly, quarterly, yearly), as selected during sign-up.
- Fees will be charged automatically to your chosen payment method.
- You are responsible for all applicable taxes related to your subscription.
1.3 Trial Period
If a free trial is offered, it is subject to limitations and will convert to a paid subscription automatically unless canceled before trial expiry.
1.4 Payment Methods and Authorization
You authorize us to charge your payment method for all fees and applicable taxes. If payment fails, we will notify you and may suspend your account until payment is made.
1.5 Changes to Pricing
We reserve the right to modify subscription fees or introduce new charges. Changes will be communicated at least 30 days in advance. Continued use after the change implies acceptance.
2. User Accounts, Rights, and Obligations
2.1 Account Registration
- You must provide accurate, current, and complete information during registration.
- You are responsible for maintaining confidentiality of your login credentials and all activities under your account.
2.2 User Eligibility
You affirm that you are at least 18 years old and legally capable of entering into this agreement.
2.3 Acceptable Use Policy
You agree not to use the Service for illegal or unauthorized purposes, including but not limited to:
- Violating intellectual property rights
- Uploading malware or harmful content
- Sending spam or unsolicited communications
- Interfering with Service security or performance
2.4 User Content and Store Data
- You retain ownership of all content, products, and data you upload to the Service (“User Content”).
- You grant us a worldwide, non-exclusive, royalty-free license to use, host, and display your content to provide the Service.
- You warrant that your content does not violate any third-party rights or laws.
3. Service Scope and Limitations
3.1 Service Availability
We strive to provide 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance or updates which may cause temporary downtime.
3.2 Service Modifications
We may modify, suspend, or discontinue features or the Service as a whole. Notice of major changes will be provided through the platform or email.
3.3 Third-Party Integrations
Our Service may include integrations with third-party providers (e.g., payment gateways, shipping services). We are not responsible for the availability or performance of such third parties.
4. Billing, Cancellation, and Termination
4.1 Cancellation by User
- You may cancel your subscription at any time via your account dashboard.
- Upon cancellation, your subscription remains active until the end of the current billing cycle. No refunds will be issued for partial periods.
4.2 Suspension and Termination by Company
We reserve the right to suspend or terminate accounts for:
- Non-payment
- Breach of these Terms
- Illegal or harmful use of the Service
4.3 Data Retention After Termination
Upon termination, your User Content may be deleted after a 30-day grace period. We recommend you back up your data before cancellation.
5. Liability and Disclaimers
5.1 Warranty Disclaimer
The Service is provided “as is” and “as available” without warranties of any kind. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
5.2 Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business interruptions
- Damages arising from unauthorized access or data loss
Our total liability is limited to the fees you paid in the 12 months prior to the claim.
6. Dispute Resolution and Governing Law
6.1 Governing Law
These Terms are governed by the laws of [Your Jurisdiction].
6.2 Dispute Resolution
Any disputes will be resolved through negotiation, and if unresolved, through binding arbitration in [Your Location]. You waive any rights to class-action lawsuits.
7. Price Changes and Service Suspension
7.1 Notification of Price Changes
We will notify users of pricing changes at least 30 days before the change takes effect.
7.2 Suspension of Service
We may suspend your account for non-payment or violations. Service will be reinstated once issues are resolved.
8. Intellectual Property Rights
- All intellectual property rights in the Service (software, branding, documentation) remain with us or our licensors.
- You may not copy, modify, distribute, or create derivative works without prior consent.
9. Privacy and Data Security
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
10. Contact Information
If you have any questions or need support, contact us at:
Email: support@gigrove.com