Refund Policy
Depending on your preference, we can issue a refund or replacement for returned items provided that proof of issues about the product is clearly stated.
Conditions for Returns
In order for the order to be eligible for a return, please make sure that:
- The item was purchased in the last 14 days
- The item is in the original packaging
- All the parts/accessories related to the order are included in the return, and there are no damages for each part/accessory.
We reserve the right to refuse returns of items that do not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the item to us.
Before sending back the item, please inform us first by emailing info@levelupreality.ca stating that your ordered item is to be returned.
After receiving a confirmation email from us, you should send the item to the following address:
124 Church Street, 3rd Floor, McVeigh's Irish Pub, Toronto, Ontario Canada - M5C2G8
Please send us the shipment tracking ID once the item has been shipped back.
We cannot be held responsible for products that are damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at info@levelupreality.ca.