Terms of Service & Privacy Policy
www.jewelsbypjs.com is the shopping website of PUNJAB JEWELLERS AND SONS that allows consumers to browse, select and purchase precious stones and or precious metal jewellery and accessories (“Products” or “Goods”) from the website. Www.jewelsbypjs.com provides services to you subject to the terms and conditions included in this Terms of Use and other customer service pages to help make your shopping experience with Punjab jewellers and Sons as enjoyable and problem free as possible. Please read them carefully. By visiting or using this website or service, you acknowledge that you have read, understood and have agreed to be bound by these Terms of Use. You also agree to comply with all applicable laws and regulations including Copyright and Trademark laws. If you do not agree to these terms, please do not use www.jewelsbypjs.com website. If you would like to provide feedback about www.jewelsbypjs.com website or recommend a way we can improve the buying experience, please write to contactus@jewelsbypjs.com.
Definition:-
"Jewellery" means the jewellery that is predesigned or jewellery set with diamonds and / or gemstones that are available for sale on our website. Please note that all Jewellery is sold on "as is" basis. "Mounts" are defined as designs that hold a diamond(s) / gemstone(s) in place which may or may not have diamonds/ gemstones. Members can select Mounts and diamonds separately to create customized Jewellery.
Registration:-
Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkouts will be provided with a user account on completion of purchase. To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes. Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.
Ownership and Copyright :-
This www.jewelsbypjs.com website is owned and operated by Punjab Jewellers and Sons. Unless otherwise noted, all design and content included on this website, including text, graphics, logos, icons, images, artwork, products, audio and video clips and software is the property of Punjab Jewellers and Sons (or is used under license to Punjab Jewellers and Sons).
Trademarks:-
The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
Website Use and License:-
www.jewelsbypjs.com website and content are intended solely for personal and non-commercial use by visitors and online shoppers. Any use of www.jewelsbypjs.com website or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way the content of www.jewelsbypjs.com website. However, you may download, electronically copy and print any of the content of www.jewelsbypjs.com website for your personal, non-commercial use only. Is subject to the restrictions that you do not modify the content for commercial purpose, or any public display, performance, sale or rental decompile, or disassemble the content, or remove any copyright, trademark registration, or other proprietary notices from the content.
Eligibility for the Use of Website:-
Use of the website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872 and any other applicable international law for this purpose. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 and any other applicable International law for this purpose including minors, un-discharged insolvents etc. are not eligible to use the website.
If you do not qualify, you may not use the www.jewelsbypjs.com service or the website. Additionally, you are prohibited from selling, trading, or otherwise transferring their www.jewelsbypjs.com account to another party.
Prices:-
Our pricing is calculated using current precious metal and gemstone prices to give you the best possible rates. These prices keep changing from time to time, owing to the fluctuations in prices of precious metal and gem prices.
Prices on www.jewelsbypjs.com are subject to change without notice. Please expect to be charged the price for the www.jewelsbypjs.com merchandise you buy as it is listed on the day of purchase.
Disclaimer of Liability:-
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non- performance or interruption, or termination thereof.
Applicable Laws:-
Use of this website shall in all respects be governed by the laws of the state of Uttar Pradesh, India regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in Uttar Pradesh, India shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
Product Weight Variance:-
The product weight mentioned on the website for jewellery and mounts may vary upon manufacture of the product. The weight of the product mentioned can increase or decrease as the weights mentioned are on approximate calculations. In case, the customer receives a product of lesser product weight than the value paid for, the Company will refund such differential amount to the Customer.
Insurance:-
Only transit insurance shall be provided by www.jewelsbypjs.com and it shall be valid only upto the time of acceptance of delivery.
Offer Terms & Conditions:-
- Special offer is valid only on select designs on jewellery.
- www.jewelsbypjs.com may change (add to, delete, or amend) these terms from time to time.
- All disputes, with respect to the products and services offered in this connection, are subject to Uttar Pradesh jurisdiction.
External links:-
External links may be provided for your convenience but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties:-
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Conflict of terms:-
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website
Severability:-
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect
Privacy Policy
Welcome to www.jewelsbypjs.com! This section pertains to the Privacy Policy of the website. We would like to inform that our privacy policy is subject to change without intimation and you shall be required to review the same regularly.
The protection and security of your personal information is one of pjsons.com's top priorities. This Privacy Policy discloses pjsons.com's practice with respect to the information collected from the users of the website. By using the Website you agree to accept the terms of this Privacy Policy as well as the Website 's Terms of Use. By accessing or using the Website you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both, users who visit the Website but do not transact business on the Website as well as users who are registered on the Website. "Personal Information" refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.
Terms of our Privacy Policy
Personal Information Collected:-
By accepting this privacy policy, you authorize www.jewelsbypjs.com to collect, store and use any information that you provide on our Website. The information collected by us will be:
• All information entered by you on our website, such as your name, address, contact number, email id, chat history, and such other information sent by you via emails to our email ID.
• Information collected by means of cookies that are installed on your hard drive.
• Information collected by means of cookies that are installed on your hard drive. Information such as the IP Address of your computer, the server from which you are accessing our website, details of web browser and operating system used to access our website , date, time and place of accessing of our website etc.
Cookies:-
Cookies are small pieces of information saved by your browser onto your computer.Cookies are used to record various aspects of your visit and assist pjsons.com to provide you with uninterrupted service. Pjsons.com does not use cookies to save Personal Information for outside uses.
We have implemented Google Analytics features based on Display Advertising (Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.
We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
No use or Services available on the website are directed towards children. Www.jewelsbypjs.com does not knowingly collect Personal Information from children or sell of its products to children.
Use of Information Collected:-
www.jewelsbypjs.com owns all the information collected via the Website or applications installed on the website. As applicable, the information collected by www.jewelsbypjs.com shall be used to contact you about the Website and related news and Services available on the website; to monitor and improve the website; calculate the number of visitors to the website and to know the geographical locations of the visitors; update you on all the special offers available on the Website and provide you with a better shopping experience. This includes sending emails intimating the various offers on the website. You may at any time choose to unsubscribe from such email. Some of your information may be shared with and Used by third parties who shall need to have access to Information, such as courier companies, credit card processing companies, vendors etc. to enable them and www.jewelsbypjs.com perform their duties and fulfill your order requirements. Www.jewelsbypjs.com does not allow any unauthorized persons or organization to use any information that www.jewelsbypjs.com may collect from you through the Website. However, www.jewelsbypjs.com and our native mobile applications are not responsible for any information collected or shared or used by any other third party website or mobile applications due to your browser settings.
www.jewelsbypjs.com reserves the right to share any of your personal information to comply with the orders of subpoenas, court orders or other legal process. Your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to you.
www.jewelsbypjs.com may share collective information such as demographics and Website or mobile application usage statistics with our sponsors, advertisers or other third parties (such third parties do not include www.jewelsbypjs.com's marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information. When you contact www.jewelsbypjs.com through any means such as chat/ email, www.jewelsbypjs.com reserves the right to include your email ID for marketing communications. You can unsubscribe from such communications anytime you wish to do so.
The Website may contain links which may lead you to other Websites or other mobile applications. Please note that once you leave our website you will be subjected to the Privacy Policy of the other website, mobile applications and this Privacy Policy will no longer apply.
BY USING THE WEBSITE OR NATIVE MOBILE APPLICATIONS, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY, www.jewelsbypjs.com RESERVES THE RIGHT, IN OUR SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME
If you have any questions about this Privacy Policy, please feel free to Contact Us at contactus@jewelsbypjs.com
Refund Policy
Shipping
We offer FREE shipping on every order only within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
For our Indian customers, after your item has been packaged, it will be shipped and delivered free via one of the following carriers.
- Blue Dart
- Ecom Express
- BVC Logistics
The shipping charges for our international customers are charged at the time of order booking.
Packaging:-
Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packing. Whether it is a jewellery, gold coin or solitaire, your item is delivered to you in an exclusive PUNJAB JEWELLERS AND SONS box along with the relevant certificates.
Free Gift Packaging:-
In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive Punjab Jewellers and Sons gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.
Return, Exchange, Repairs & Resizing Policy:-
If for some reasons, you want to return or exchange your product bought from the company, such return or exchange is subject to the following terms and conditions. Products shipped outside India shall not be returned, exchanged, repaired or resized under any circumstances. All returns, exchanges, repairs and repairs and resizing shall be at the sole discretion of the company alone.
Delivery Policy:-
Minimum Delivery Days : 3
Maximum Delivery Days: 10
Lifetime Exchange Policy:-
- Solitaire diamonds shall be exchanged at 90% of the final invoice value or prevailing market value whichever is higher after deducting GST, subject to a limit of Rs.10,00,000/-
- Jewellery products made of studded diamonds shall be exchanged at 85% of the final invoice value or prevailing market value whichever is higher after deducting making charges and GST.
- Plain gold jewellery of 22Kt/916 shall be exchanged at 95 % of the prevailing market value after deducting making charges and GST.
- Plain gold jewellery of 18Kt/750 shall be exchanged at 80 % of the prevailing market value after deducting making charges and GST.
- Silver Jewelry products cannot be exchanged
- The prevailing market value will depend on the prevailing market rate on the particular day in Lucknow.
- Product should be accompanied with Original Product Certificate and the Invoice for exchange.
- In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
- In case of a refund on a lifetime exchange, payment of the balance refund amount shall be made by way of an online bank transfer to the customer’s bank account within 10 days of receipt of product.
- In case the exchanged value is higher than the value of the old product, the customer will first have to pay the difference between the new product chosen and the valuation of the old product only then shall the company be obliged to process the exchange.
- In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
- The company reserves the right to change the lifetime exchange amount of the product based on the Quality Inspection.
- Return of handcrafted jewelry will be dealt by the company on a case-to-case basis.
- This feature is not available for International Orders (Orders that will be shipped abroad from India)
Lifetime Buyback Policy:-
- Solitaire diamonds shall be eligible for buyback at 85% of the final invoice value after deducting GST, subject to a limit of Rs.10,00,000/-
- Jewellery products made of studded diamonds shall be eligible for buyback at 80% of the final invoice value or prevailing market value whichever is higher after deducting making charges and GST.
- Plain gold jewellery of 22Kt/916 shall be bought back at 91.6% of the prevailing market value after deducting making charges and GST.
- Plain gold jewellery of 18Kt/750 shall be bought back at 75 % of the prevailing market value after deducting making charges and GST.
- Silver Jewelry products are not eligible for buyback • The prevailing market value will depend on the prevailing market rate on the particular day in Lucknow.
- Product should be accompanied with Original Product Certificate and the Invoice for exchange.
- In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
- In case of a refund on buyback, payment of the balance refund amount shall be made by way of an online bank transfer to the customer’s bank account within 10 days of receipt of product.
- In case, any Coupon, Discount or Promo Codes were used during the original purchase, the bought back amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
- The company reserves the right to change the lifetime exchange amount of the product based on the Quality Inspection.
- Buyback of customised jewellery will be dealt by the company on a case-to-case basis.
- This feature is not available for International Orders (Orders that will be shipped abroad from India) Repairs & Resizing
- In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible.
- If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer and shall be paid beforehand, then the company shall process it.
- If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer within 10 days from dispatch of the resized product by way of an online bank transfer.
- If for some reason, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case-to-case basis.
- Shipping charges under the Repairs & Resizing policy shall be borne by the customer and shall be paid beforehand by the customer and then the repair and resizing will be processed.
- This feature is not available for International Orders (Orders that will be shipped abroad from India)
CANCELLATION POLICY:-
Cancellation or change of products will be accepted only within 24 hours of placing an order. Post 24 hours a Cancellation Fee of 10% on the final product price would be deducted from the paid amount and the difference will be refunded. Cancellation of Gold coins/bars, frames, customized jewellery, gold bangles, gift cards and loose solitaires will not be accepted under any circumstances.
Jewelsbypjs.com may, at its sole discretion, request the Customer to pay a percentage of the value of the transaction as an advance at the time of placing the order. The customer shall pay the balance payment for the order at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order.
Jewelsbypjs.com may, at its sole discretion, reserves the rights to cancel any particular order. Some situations that may result in your order being canceled or refused are (i) limitations on quantities available for purchase; and (ii) inaccuracies or errors in product or pricing information. We may also require additional verifications or information before accepting any order.
7 DAYS FREE RETURN POLICY:-
Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweler other than jewelsbypjs.com) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork. Product will not be accepted under this policy if Tag of "Non Returnable If Torn" is removed.
You are eligible for an exchange on Jewels By PJS for 100 % of the purchase value under 7 days return policy. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase. One order can be exchanged only once, after that it will go under Lifetime Exchange Policy.
Product return will be accepted in case of damage on receipt or difference in product design from that on the website. If the customer still wishes to take a refund, a 10% deduction on the product value will be applicable.
The 7 days free return policy is not valid on any product that has been designed through our bespoke service, i.e. designed exclusively for our client by jewelsbypjs.com through customization, including engravings, removal of tag; logo etc. in such cases only lifetime exchange policy will be applicable.
Loose Solitaire Diamond / Gemstones and Gold Coins or Bars and Frames are not covered under 7 Days Return policy.
Gold Bangles and Silver Jewellery are not covered under 7 Days Return policy.
The 7 Days Free Return Policy is available on diamond jewellery only.
REFUND POLICY:-
All Refunds shall be done by the way of an online bank transfer to the customer's bank account within the 10 days of receipt of the product. If the mode of payment is through online debit/credit cards/net banking, the refund will be processed by reversal of previous transaction.
In cases of refunds under 7 days return, refund is subject to quality confirmation by our skilled quality assurance team and verification of product documents like original invoice and product certificate.
The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
Part payments received against customized jewellery, gold bangles are not refunded.
HOW DO I RETURN THE PRODUCTS TO JEWELSBYPJS.COM WITHIN 7 DAYS:-
If there is damage to an item upon delivery, call our customer service center immediately at +918452883515 or email us at support@jewelsbypjs.com for assistance.
Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice. Securely repack the unused item.
Once your package is ready, just call our customer service team and we will arrange to pick it up at your doorstep.
Check the return package to the address indicated on the packing slip:
PUNJAB JEWELLERS AND SONS Central Hotel Building, Opposite Jhandewala Park (Underground Parking),Aminabad, Lucknow 226018.
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center as mentioned above.
You can expect a refund within 10-14 working days of our receiving your returned product. Refund will be credited by bank transfer.
In case you receive a damaged item, an item you didn't order or the wrong item, we exchange it free of charge or refund the full cost of the merchandise and shipping charges after a quality check upon receipt. If it is indeed an error or a defective product your refund or exchange will be on its way shortly.
All Jewels By PJS jewellery comes with an SGL©, GIA© or IGI© appraisal certificate and must be returned with all other documents and the product. If the certificate is not returned, your refund will be reduced by the amount of the replacement cost. If you do not have the certificate, let us know so we can quote you the exact price for the replacement. Jewelsbypjs.com will not be responsible for any loss or damage of return shipments.
Instructions for return packaging:-
Step1: Pack the item(s) securely using the extra packing material found along with your order. Do not use the packaging in which your order was packed and sent.
Step2: Do not use cello tape or any kind wrapping on the shipment. Use the seal already provided.
Step3: Shipment should be sealed and packed before handing to courier. Only return invoices for shipping purpose to be kept outside.
Step4: Please take a video while packing & sealing the bag for your reference and safety.
If you have any questions about our return procedure, please contact us at support@jewelsbypjs.com
The company reserves the right to change the terms and conditions listed above at any time.